Originally from:
Doing Business in Colombia - 2nd Edition - Hardcover
Doing Business in Colombia - 2nd Edition - Electronic
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Chapter 14
Consumer Protection
I. REGULATORY FRAMEWORK
The most relevant regulations regarding consumer protection in
Colombia are:
A. The Political Constitution—Article 78
The law shall regulate quality control in connection with goods and
services offered and provided to the community as well as of
information which must be supplied to the public in connection
with their marketing. Those who, in the process of producing and
marketing goods and services, cause harm to health and safety or
fail to provide suitable supplies to consumers and users, shall be
liable for their actions as provided by law.
The state shall guarantee the participation of consumer and user
organizations in examining the provisions that concern them. To
enjoy this right, the organizations in question must be representative
and must observe democratic internal procedures.
B. The Political Constitution—Article 365
Public services are inherent in the social purpose of the state. It is
the duty of the state to ensure that they are provided efficiently to
all inhabitants of the national territory (...).
C. Law 73 of 1981
Law 73 of 1981 regulates the relationship between producers, suppliers,
vendors, importers and consumers. This law has been instrumented,
amongst other, by the following regulations:
About the Firm:
Cavelier Abogados, a Colombian law firm established in 1953 that combines experience and innovation and stands out as a leading advisor in Latin America in several fields of the law. Using the most modern legal infrastructure and technology, the firm offers clients a strategic partnership for business development with legal services in Colombia and overseas countries. The strength of Cavelier Abogados lies in its Intellectual Property Law and Business Law areas, but the firm is also strong in Corporate Law, Financial Law, Foreign Investment Law, Tax Law and Mining and Hydrocarbons Law. Besides occupying prominent places in the top rankings of law publishers, the firm employs several university professors and authors of books on the practice areas of the firm. Cavelier Abogados also has a network of 469 correspondents in 143 countries. It was also one of the first Colombian law firms to have its own Code of Ethics, which contains higher standards of conduct compared to local legislation. The firm uses a multidisciplinary approach to find creative, prudent and value generating business solutions that optimize clients' return on investment while minimizing risks.
About the Contributors:
Natalia Tobón-Franco is a Lawyer from Universidad de los Andes
(Bogota, Colombia) with an L.L.M. in Intellectual Property Law from
Franklin Pierce Law Center (New Hampshire, U.S.A.); a Professor and
Author of several books and articles on Copyright Law, Freedom of Speech
and Entertainment Law; and an Associate Attorney at Cavelier Abogados.
Eduardo Varela-Pezzano is a Lawyer and Specialist in Intellectual
Property Law from Universidad del Rosario (Bogota, Colombia); an
Intellectual Property Law Professor at Universidad del Rosario; an Author
of several books and articles on Freedom of Speech, Patent, Trademark,
Copyright and Entertainment Law; and an Associate Attorney at Cavelier
Abogados.
